Page 16 - Eildon Housing Association Limited
P. 16
3. QUALIFYING REPAIRS
‘Qualifying repairs’ means repairs which have specific timescales for responses which apply to all social landlords. Qualifying repairs are a distinct category, as tenants may be
compensated if these timescales are not met.
Qualifying repairs and their required response times are shown below:
QUALIFYING REPAIR
WORKING DAY(S)
Blocked flue to open fire or boiler 1
Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house
1
Blocked sink, bath or drain 1
Total loss of electric power 1
Partial loss of electric power 3
Insecure external window, door or lock 1
Unsafe access path or step 1
Significant leaks or flooding from water or heating pipes, tanks or cisterns
1
Loss or partial loss of gas supply 1
Loss or partial loss of space or water heating where no alternative heating is available
1
Toilet not flushing where there is no other toilet in the house 1
Unsafe power or lighting socket, or electrical fitting 1
Total loss of water supply 1
Partial loss of water supply 3
Loose or detached banister or handrail 3
Unsafe timber flooring or stair treads 3
Mechanical extractor fan in kitchen or internal bathroom not working 7
16
