Page 15 - Eildon Housing Association Limited

Examples of emergency repairs:
• fire in electrical consumer unit • lift breakdown
• burst water pipes or tanks
• gas leaks
• broken windows
• ground floor windows not closing/
securing
• serious water penetration • dangerous structures
2. ROUTINE REPAIRS
‘Routine repairs’ means minor defects which may cause some inconvenience, but where immediate repair isn’t essential. Routine repairs have a 10-day completion time target.
All routine repairs will be arranged within 24 hours of reporting and tenants will be offered an appointment by the contractor.
The following appointment time slots will be available:
Early Morning: 8am – 10am
Late Morning: 10am – 12noon
Midday: 12noon – 2pm
Early Afternoon: 2pm – 4pm
Late Afternoon: 4pm – 5pm
Early Evening: 5pm – 7pm (Tuesdays and Thursdays only)
Saturday Early Morning: 8.30am – 10.30am
Saturday Late Morning: 10.30am – 12.30pm
Examples include most internal joinery work, plaster and building repairs.
Examples of routine repairs:
• Broken extractor fan
• Specific room lights not working
• Faulty electrical shower (if no bath,
will be prioritised)
• Broken/leaking sanitary fittings
(toilets, baths and wash basins)
• Re-securing loose sanitary fittings • Renewing washers
• Doors difficult to open/close
• Broken sash cord
• Upper floor windows not closing
• Easing and adjusting windows
• Broken ironmongery for windows/
doors
• Repair broken kitchen unit doors
• Draught excluders
• Renew kitchen unit door hinges
• Internal doors / ironmongery
• Blocked / leaking roans
• Minor roof leaks not causing damage • Missing slates or tiles
• Roof leaks to garages
• New chimney pot / can / cowl
• Rotary dryer (not ropes)
• Communal area repairs
• Loose radiator
• Noisy boiler
• Overflows running into a footpath
• Faulty locks to external doors
• Electric fire or storage heater not
working
• Dripping water / waste pipes
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