Page 14 - Eildon Housing Association Limited

Electricity
If your electricity fails, take these steps to work out why:
1. Check that it’s not a fuse or tripped circuit;
2. If you have a power card, check that it has enough credit, and top up if necessary;
3. Check with a neighbour. If they have no power either, it’s probably a power cut.
If it is a power cut, contact Scottish Power on 0845 272 7999.
Heating
If you have gas, air source or oil fired heating and need to report a repair or leaking radiator, you can contact our heating engineer Dalex direct on
08000 385 599. 14
REPAIR RESPONSE TIMES
Eildon Housing Association has a target response time for each category of requested repairs. The repair categories and their target times are set out below:
1. EMERGENCY REPAIRS
‘Emergency repairs’ means danger to individuals or property that calls for preventive action, to allow a repair to be carried out later, at another time.
Remove the source of direct hazard
to life or property, within two hours
of notification. Where services are affected, these must be restored within 24 hours (excluding power cuts or broken water mains).