Page 17 - Eildon Housing Association Limited

Required response times for the table opposite are calculated from the
day after the repair is reported.
If these response times are
not achieved, you may be paid compensation. This is calculated as £15, plus £3 for every extra working day it takes to complete the repair after the originally set date. The maximum amount of compensation is limited to £100 for any one repair.
Compensation may not always be paid, eg when circumstances outside the control of Eildon Housing Association or the contractor prevent the repair from being carried out in time.
SOME COMMON PROBLEMS AND HOW YOU CAN HELP
With some common issues, you need to help to keep your home in good condition.
In cold weather, please let Eildon Housing Association know if you plan to be away from home for more than a few days.
If you’re not confident about any of the procedures below, please contact us – we’ll be happy to advise.
Frost damage
Water pipes can freeze and burst in cold weather, so make sure your home is kept warm.
If you’re going away from home in winter, leave your heating on at a low setting.
If you don’t want to do this, turn off your water supply at the valve. Then turn on the taps, to drain the water from the system.
If you have water-filled radiators, you should also arrange for a plumber to drain these down.
Make sure you know the location of the stop valve for the cold water system. This is normally below the kitchen sink, or at floor level in the bathroom.
Use this to turn off the supply in an emergency.
Condensation
Excessive condensation can cause damp, which is bad for your health and the property. To avoid this, keep your home warm and well ventilated. This is especially important in bedrooms.
Avoid drying clothes on radiators, which creates lots of moisture in the air.
Electricity outage
If your lights go out, it’s most likely to be a failed bulb, and you should check this, and replace it.
Your home has a fuse box with safety circuit breakers. These trip if the circuit is overloaded, or if you have a faulty appliance (typically a kettle or iron).
If the circuit breaker trips, first switch off all plugged-in appliances.
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