Page 18 - Eildon Housing Association Limited

Next, reset the switch in the fuse box by switching it down (off) then up again (on). Then, switch the appliances back on one by one to see what trips the circuit breaker. Repair or replace any faulty appliances.
If you follow these steps and the circuit breaker won’t reset, contact us to arrange an electrician. If the fault is traced to your own appliance, you may be recharged.
Information about your fuse box is on the wall next to it.
Smoke alarms
All our properties are fitted with smoke alarms which emit a loud warning sound.
At least once a month, check the alarm is working correctly by pressing the test button until it sounds.
If you suspect it’s faulty, report it to us and we’ll arrange for it to be replaced.
Never try to disconnect or move it.
If the alarm is activated by mistake, eg you burn the toast, open the windows to clear the smoke from the building. The alarm may continue to sound for some time, but should eventually reset.
If you have impaired hearing, contact your housing officer, as we can provide a visual alarm.
Pest control
If you have problems with household pests such as rodents or insects in your own home, you are responsible for dealing with this. Contact Scottish Borders Council, which offers a pest control service.
If you live in a block and if the issue
is being experienced throughout the block, or is in a communal area, please call us on 03000 200 217.
Gas appliance servicing
We are legally obliged to ensure your gas appliances have an annual safety check and service. You are legally obliged to allow us access to your home at a reasonable time to do this.
We aim to give you plenty of notice and do best to meet your requirements.
However, if you do not allow access, we will be obliged to force entry to carry out this essential maintenance. We will also seek to recover our costs from you, if you don’t allow us access.
Other cyclical maintenance
We carry out other types of cyclical maintenance, including roof repairs, external decoration, and electrical installation testing.
We instruct our contractors to carry out this essential maintenance, and let you know when it will be carried out.
Our contractors will usually let you know when they need access. Please cooperate so that they can carry out these safety measures.
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