Page 47 - Eildon Housing Association Limited

Guest room
As a tenant, you can have friends and relatives to stay in the guest room. Make a booking with the staff when you want to use the room. A small charge will be made.
Sometimes, if there’s an emergency, staff may need a guest room. If the guest room is needed for someone supporting a seriously ill tenant, another visitor may be asked to give up the guest room. If this happens, you’re welcome to put up visitors up in your flat for a few nights.
Laundry
A laundry room with automatic washing machines and tumble driers is provided for tenants’ use. Ask the staff to explain the arrangements and how to use the machines. A drying area is provided outside the laundry.
Television
If you’re a tenant of sheltered/very sheltered housing, you don’t need to buy a separate TV licence. Please ask staff on site for details.
Pets
See Pets on p28 for our general policy on pets.
In sheltered housing, pets can sometime cause problems, so no cats or dogs (except guide dogs) are allowed in sheltered or very sheltered housing.
If your flat has its own main door access, the circumstances will be considered. If evidence suggests
you are unable to look after the pet, we regret that you will not be given permission to keep a pet.
Meals
Meals are offered at each location for an additional charge. Please ask staff on site for details.
Regulation and inspection
As a sheltered housing support service provider, Eildon Housing Association is registered with the Care Inspectorate, which is responsible for the registration, inspection and monitoring of care and support services in Scotland.
The Care Inspectorate regularly inspects our services to ensure they meet the Scottish Government’s National Care Standards.
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