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Door entry system
If you have a door entry system, it’s there for security. Before letting anyone into the building, make sure you know who they are.
If you don’t know them, always ask who they have come to see, before opening the main door.
If you’re suspicious, call the coordinator or Bordercare alarm system.
Fire alarm system
Each development is fitted with a fire alarm system with smoke detectors throughout, and self-closing fire doors in communal areas. Local staff will issue you with a procedure and explain what to do in the event of a fire.
FACILITIES
Information regarding sheltered housing facilities is detailed below. Please contact Eildon Housing Association or visit our website for full details.
Repairs
Tenants in sheltered housing can report repairs in the normal way (see Repairs and Maintenance section on p8), via the website, or repairs can be reported to a staff member if preferred.
If you notice a repair required in the communal area, please tell a staff member.
Communal lounge and social activities
The communal lounge and dining area is for informal socialising, and for social events.
You’re welcome to organise your own social activities, and invite friends, relatives and other people from the community to join in. You can manage any funds raised, and staff are happy to give assistance and advice.
All EHA sheltered housing is fitted with self-opening main access doors operated by tenants’ key fobs.
Security and the master key
The coordinator has a master key for all flats and rooms. Rest assured that the master key is only used in emergencies. Your privacy will be respected absolutely.
The duty staff member holds the master key at all times, and no unauthorised person can gain access to your flat. Don’t put any extra locks or chains on your door, as this will prevent staff from reaching you in an emergency.
Even when living in sheltered housing, you should be security conscious at all times. Always lock your front door if you leave your flat.
If there’s a theft from your flat and the door was left unlocked, it is unlikely that your insurance company will consider your claim.
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