Page 45 - Eildon Housing Association Limited

STAFF AND SECURITY
General information is given below. More detailed information can be provided by the staff or found on the Eildon Housing Association website.
Location staff
Housing support staff at each property provide advice and support to tenants, and help ensure safety and security.
Staff are on site during the day, and contact tenants regularly to ensure that all is well. This contact is reviewed regularly.
The staff team cannot provide nursing, personal or domestic care for tenants. If this is needed, staff will help tenants to access it through health and social work services.
For more information, see the Eildon Housing Association website.
Domestic staff
Domestic staff at each location are responsible for cleaning communal areas (though not individual tenants’ flats), and assisting with meals.
Staff call and the Hanover call handling service
In an emergency, tenants in sheltered housing can call staff using their pendant trigger. There are call points in each flat, and in the communal areas.
If a relative is visiting, and the tenant takes ill or is in difficulty, please use this system.
When staff are on duty, the call goes through to the staff handset. When they are off duty, it goes to the Hanover call handling service.
Tenants will know the system has been activated, because a tone will sound in the flat, and the red button on the call point in the flat will light up.
The system is completely private. Staff can only hear tenants speaking when the call point or personal trigger has been activated.
Your GP’s number, emergency keyholder and other emergency information are held by the Hanover call handling service operator. Please let your coordinator know right away if this information changes.
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