Page 9 - Eildon Housing Association Limited

INTRODUCTION
This section shows different types of repair, and who has the responsibility for carrying out that repair: the landlord (Eildon Housing Association), or the tenant (you).
If you’ve checked these pages and are still in doubt, get in touch with us on 03000 200 217.
The reasons for repairs and maintenance can include:
• normal wear and tear • accidents
• safety
Repairs and maintenance can be carried out to:
• individual properties
• shared communal areas
Your rent includes a contribution towards the cost of repairs and maintenance.
Eildon Housing Association will repair damage caused by wear and tear,
by storms, flooding, fire, break-in or vandalism.
Break-in or vandalism
You must report this to both the police and Eildon Housing Association, so we can claim insurance to cover the cost of the repair.
Personal items in your house are not covered by this insurance. Please make sure you have adequate contents insurance to cover any personal losses.
Accidents
If a repair is needed because you, a member of your family or a visitor have damaged the property, then you are responsible for getting the repair done, and paying for it.
If we arrange a repair and feel it has been caused by damage rather than normal wear and tear, we may send you a bill for the work.
You may prefer to carry out some minor repairs yourself. If so, you must ensure that you can complete the job safely, and to a good standard.
New property repairs
If you are the first tenant of a new property, repair requests in the first year may be passed by Eildon to the contractor who built the house.
The contractor must carry out repairs resulting from building defects during this period.
9