Your feedback – How are we doing?

Each month an external market research company called Research Resource randomly selects around seventy of our customers to survey. You may have been contacted by them by phone in the past. You are asked to comment and give feedback on your dealings with Eildon, staff and contractors. The aim of this survey is to:

– Gather data from a sample of people to help understand our customers’ as a whole
– Collect representative data
– Get a deeper and more comprehensive understanding of our customers needs
– To gather insights

In the last three years, the main areas you have fed back on are:

– repairs/emergency repairs is the area we get the most feedback on
– then gas servicing,
– then relets/new builds
– and anti-social behaviour / complaints

This information is given to our team managers to identify where we can make improvements and shared with contractors to help make improvements to your repairs experience.

The monthly Transactional Satisfaction surveys are a very important tool for us and we value your feedback to help us become better at what we do.