Shaping the Future of our Services

The Customer Voice Group plays a vital role in ensuring that customers’ views shape the way services are delivered at Eildon. By meeting regularly with relevant staff, the
group reviews key policy updates and customer feedback working towards improving services based on real experiences.

At the most recent meeting, the group discussed the latest Customer Satisfaction survey results. This valuable feedback helps Eildon understand what’s working well and
where improvements can be made.

Previous meetings have focused on Customer Service Standards and, before that, a review of the 5 year strategy, demonstrating a clear commitment to continuous improvement.

A key resource for the group is the Customer Opinion Group, which has over 90 members. Customers involved can take part in surveys that interest them at a time that suits, ensuring
their voices are heard in a flexible and convenient way. By actively engaging with customer feedback and maintaining this as a key focus, this ensures that Eildon continues to provide high-quality,
customer-centred services.