News / News
Your feedback – How are we doing?
Each month an external market research company called Research Resource randomly selects around seventy of our customers to survey. You
Get involved
We have a wide range of opportunities for you to get involved to help shape services that directly affect you.
Customer-Panel-St-Boswells
Have your say
Over many years, Eildon has been encouraging customers to have their say on the way their services are delivered. As we continue to increase the number of homes and services we provide, it is more important than ever that we make sure that our customers are at the centre of everything we do.
If you’d like to have a say in shaping Eildon’s services, consider joining the Customer Opinion Group, or Customer Voice Group. It’s flexible, easy to take part in, and a great way to make a difference. To find out more, please get in touch with Lita our Community Engagement Officer today.
Contact us at: enquiries@eildon.org.uk or 03000 200 217.
You can get involved in a variety of ways
The Customer Voice Group plays a vital role in ensuring that customers’ views shape the way services are delivered at Eildon. By meeting regularly with relevant staff, the group reviews key policy updates and customer feedback working towards improving services based on real experiences.
- Help shape any major changes that have a direct impact on customers.
- Topic based approach.
- As part of this group, you would get together to discuss a range of things and can drop in and out at any time depending on your interests.
Including:
- How we’re performing,
- Consultation design and results
- Policy and strategy review work
At the most recent meeting the group discussed the latest Customer Satisfaction survey results. Find out more.
- Focus groups will help us bring groups of customers together to discuss and shape the decisions that affect you, and the services you receive.
- Our aim is to hear from more customers about the important things we’re planning and doing.
- Views provided here will help inform the Customer Voice group and ultimately the way services are delivered.
We have an established group of over 80 customers. The COG is a good option for you to choose if you are busy and can’t commit a lot of your time. We e-mail or post out consultation information and questions to the group and you can respond at a time that suits you.
The information gathered from this group helps inform our decisions and shape services.
Get right to the heart of how services are delivered and tell us about your experience of how we’re performing. We provide full training to interested customers.
The types of activities you would be involved with will vary, but there will be clear guidance provided from the onset for each project.
Taking part in an estate walkabout lets you meet our team members and work together to improve the local area.
We want to work with you to solve problems and to spot things before they become issues in the first place.
We hold these meetings in new developments (in person or online) after the a settling in visit or phone call.
Meetings provide the opportunity for you to meet with your neighbours and key members of our team to raise and make suggestions for improvement to the area you live in.
Our sessions are held at supported accommodation, generally in person, to discuss service changes or introductions that directly impact on customers in the development.