Your rent and service charges
Rents for our properties are set using the Eildon Housing Association Rent Policy. A rent policy is a legal requirement for all registered housing associations.
We are a non-profit organisation We have to charge a basic rent to cover our costs. These include:
- One-off repairs and maintenance
- Regular maintenance
- Provision for covering future major repairs and modernisation
- Loan charges
- Housing administration
Our Rent Policy takes account of our business requirements, good value for tenants and rents charged by similar landlords.
Rent and service charge information
Between last November and January we consulted on proposed increases in rent and service charges by 4% for our social rented tenancies and care services. Thank you to everyone who took part in the consultation, we really value your feedback. 174 customers completed surveys and 79 customers in our care services attended Let’s Talk meetings. 54% of customers said they were unhappy with the proposed increase. 22% of customers in care services also responded that they were unhappy with the proposed increase in service charges.
In February the Board received a report on the outcome of this rent consultation along with proposed increases by similar housing associations which showed the average increase across Scotland is 4.22%. This report included an analysis of written comments and verbal feedback. In reaching a final decision the Board considered the financial challenges facing us through price increases across the services we use, the impact of the increase in employers’
national insurance, and our plans to invest in our homes. The Board concluded the charges should increase from April 2025 as set out in the consultation. This wasn’t an easy decision but it was felt the increases are needed to ensure we can keep to our service plans.
You will have received a letter about your increase from 1 April 2025. Please contact us if you have any concerns or would like advice from our tenancy sustainment team
We set a basic rent each year for our most common house type which is a single person flat with a separate bedroom.
Rents are reviewed in April each year, in line with our Rent Policy.
We use this as a basis, then apply a formula to take account of size of property, flat or house, number of bedrooms, and other elements. This gives the basic rent for each property.
From 1 April 2023, for most tenants, basic rent increased by 7%.
GENERAL TENANCIES
If you’re a general tenant, you will have a single rent charge which includes service charges for:
- common grounds maintenance
- cleaning of communal areas
- electrical supplies in common areas